By using the Jhambo Ink website and purchasing Jhambo Ink books, you agree to follow the rules and conditions we’ve outlined below. In this document, when we say ‘us’ or ‘we,’ we’re talking about Jhambo Ink. So, these rules represent our whole company.

Before you make a purchase, please take a moment to read this information. We appreciate you choosing Jhambo Ink Books!

If we add any new features or tools to our store, these rules will also apply to them. You can always find the latest version of these rules on this page. We have the right to update, change, or replace any part of these rules by posting updates or changes on our website. So, it’s a good idea to check this page now and then. If you keep using our website after we make changes, it means you accept those changes.

If you have any questions about these rules, feel free to get in touch with our team, and we’ll be happy to help you. You can reach us at info@jhamboink.com.

This website is run by Olof Andersson Photo Ltd, but we’re here to help you with any questions or concerns you might have about these rules or our website and products. If you have any questions, comments, or complaints, please send us an email at info@jhamboink.com. We’re here to assist you!

Some of our products or services are available only on our website. These items might have limited quantities, and you can return or exchange them following our return policy.

We have some rules about who can buy our products. In some cases, we might limit who can buy them based on where they live or other factors. We can also limit how many of our products or services you can buy. The details and prices of our products can change at any time, and we decide when that happens. Sometimes, we might stop selling a product, and any offers for products or services on our site may not be available where they are against the law.

We try our best to make sure the information on our website is accurate. We make sure the prices are right when we put them on the site, and we describe our products accurately. However, things like the weight, size, or how they look in pictures might not be exactly the same when you get them. We can’t guarantee that our products, services, information, or other things you get from us will always meet your expectations.

We’ve done our best to make sure the information on our website is correct, especially when it comes to prices and descriptions of our products. However, the weights, sizes, and how things look in pictures are just approximate. The pictures we use are for illustration, so the actual product might look a bit different. We follow the law, so to the extent that it’s allowed, we can’t promise that everything on our website is completely accurate. If you use the information on our website and something goes wrong, we’re not responsible for any losses or damage that might happen.

The prices of our products can change, and we might not give you advance notice about it.

We have the right to change or stop our service, or any part of it, at any time, without telling you ahead of time.

If we make changes to our service, prices, or if we stop providing the service, we won’t be responsible to you or anyone else for those changes or for any problems they might cause.

You can change your mind and cancel your purchase within seven days of getting your first delivery from Jhambo Ink. If you want to cancel, just send an email to info@jhambo.com.

According to the Distance Selling Regulations, you have a legal right to cancel your order within seven days of getting your stuff.

But there are some exceptions. You can’t return items that are spoiled, can’t be resold, or are part of a special offer.

To cancel your order, you need to send us a written request within seven days of getting your stuff. Include your name, address, and order number in the email to info@jhamboink.com.

Once you ask to cancel, we’ll give you a Return Merchandise Authorization code (RMA code). You have to use this code on the Returns Form, which you should include with the items you’re sending back. Make sure you return the items, with the plastic casing, to the address we give you, and they should be in the same condition as when you got them, with the plastic casing unopened, within seven days of receiving them. You’re responsible for the items until they reach us, so use a safe delivery method and keep proof that you sent it.

Please note that if the plastic casing has been opened, we cannot accept a return or make a refund.

We’ll give you a refund within 14 days of getting the items back, but remember, we won’t refund the shipping and handling fees you originally paid. The costs of sending the items back to us are your responsibility.

Here are the current shipping and handling fees: For a box with 1 book, there’s a £ 30 shipping fee. These fees can change without notice.

Jhambo Ink.

PO Box 78859  

LONDON  

SW8 9FY

1. All the rights to this website belong to JhamboInk, and we have either owned them or got permission to use them from Olof Andersson Photo Ltd. You can only use the website/instagram/Facebook and its content for your own personal, non-commercial use. You can’t copy or store anything from this website without asking us first. You can’t change, share, or repost anything from this website without our permission.

Ordering and Errors

2. You can correct any mistakes in your order or the information you’ve given us until you click “Pay now” in the final step of the ordering process. After that, we’ll assume everything is correct and process your order. We’ll send your products once we know your payment is good. If there are any errors, like a wrong address, it’s your responsibility. So, please double-check everything before you finish your purchase.

Delivery

3. We use Royal Mail to deliver your box. They’ll send it to the address you gave us during checkout. Make sure it’s the right address because if it’s not, and your items are lost, you might have to pay for them again. Once your stuff is delivered according to your instructions, we can’t be responsible for any loss or damage.

We try our best to deliver on time, but we can’t guarantee it. If something beyond our control causes a delay, we’ll need more time to deliver. If you want us to deliver to a different address in the future, you must tell us at least a month in advance to make sure your items don’t go to the wrong place. The risk of loss or damage to your items passes to you when we deliver them. Our items are not for resale.

Missed Delivery or Non-Collection

4. If no one is there to get your package, Royal Mail will try to deliver it to your neighbour and leave a note. If that doesn’t work, they’ll leave a note telling you where to pick it up. If they can’t redeliver, or you don’t pick it up, they’ll hold onto your box for 18 days. After that, they’ll send it back to us. To get it redelivered, you’ll need to contact us and pay £ 30 for postage and handling.

Faulty Goods

5. If your product is faulty, follow our return process and mark the item as faulty. If you want to exchange it for the same thing (if available), we’ll do that. If not, or if we can’t agree on an alternative, you’ll get a full refund. Items damaged from regular use won’t be considered faulty and won’t get a refund.

We won’t send you marketing stuff unless you agree to it. If you don’t want to get any more marketing from us, just email us at info@jhamboInk.com.

If you send us any specific submissions, like contest entries, or creative ideas without us asking, you agree that we can use them however we want, without any restrictions. We’re not obligated to keep your submissions secret or pay you for them. We may check or edit content that we think is against the law or goes against these rules. Your comments can’t break any third-party rights or be offensive or harmful.

This website, its content, and any contracts made because of it are controlled by and follow English law. If there’s a problem, both sides agree to the exclusive jurisdiction of the courts in England and Wales. All contracts are in English. We can change these rules sometimes, so check them before you make a purchase.

Shipping

For orders over £100 in the UK, shipping is free. You should get your order within 4 working days. We use Royal Mail for delivery.

Missed Delivery & Non-Collection

If you’re not home, Royal Mail will try to deliver to your neighbour or leave a note. If they can’t deliver, they’ll hold your box for 18 days at a Customer Service Point. After that, they’ll send it back to us. To get it redelivered, you’ll need to pay an additional £30 for postage and handling.

Returns

Returns Policy

To return an item, it must be unused, in good condition, with the returns form and original packaging. Undamaged, unused items will be refunded to your original payment method.

We recommend getting a ‘certificate of posting’ from the post office or using a trackable shipping service. We can’t take responsibility for lost parcels.

Returns Procedure

Email info@jhamboink.com within 7 days of getting your goods to get a Return Merchandise Authorisation code (RMA code). Include this code on your returns form and return your box and the form within 7 days of emailing us. Once we get the items and check them, we’ll issue a refund within 14 business days. Note that we won’t refund the original £10 shipping and handling fees. You’re responsible for the return costs.

Returns Address

Jhambo Ink PO Box 78859 LONDON SW8 9FY

If your product is faulty, follow the general returns procedure and mark it as faulty. We can only replace it with the same item if available. If not, or if we can’t agree on an alternative, you’ll get a full refund. Faulty items are those received damaged or with manufacturing issues. Items damaged from regular wear and tear won’t be considered faulty, and we won’t refund them.

You can cancel your order within 7 days of receiving the items for a full refund under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 (DSR). This doesn’t apply to items that can’t be returned because they’ve been spoiled or opened and can’t be resold. To cancel, email info@jhamboink.com within 7 days of receiving your items. We’ll send you a Return Merchandise Authorisation code (RMA code) to include on your Returns Form. Return the items in their original condition within 14 days of receipt. You’re responsible for the return costs, and we won’t refund the original shipping fees or the £30 handling fee.